FAQ

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Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, Apple Pay, Amex, Paypal and Afterpay.

Shipping & Delivery

Shipping rates can vary depending on your region and are calculated at checkout.

Yes, we offer free shipping for domestic orders over $100. Please check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Baseline Challenges and App

A new 28-Day challenge starts at the beginning of every month.

There are 12 different unique programs to choose from for the 28 days.

Once inside your app, you select the 28 day program that best suits your needs. (see here for all our amazing program options)

We all start together, finish together and do the same days together for maximum motivation, connection and accountability.

At the end of the 28 day challenge we choose a new program to begin together.

The challenge process not only helps us build strong consistent movement habits, but it helps us find the workouts we love most, and the ones that work for our body and the goals most.

Yes, you’ll be given 24/7 support on the balanced forum by Ashy and her team. This includes experts qualified in personal training, nutrition, naturopathy, NLP, ACT and breath-work.

Members will have access to all programs while their membership is current.

If you purchase a ‘Balanced Challenge Pass,' you will have access for the one challenge (until a few days after the challenge ends).

YES!

There are currently 10 unique programs to choose from with more being added all the time. 


Our goal is to help you find a form of exercise that you not only love, but that your body loves too.

This could be one style of training or a combination of different sessions, durations, intensities that get you results while fitting your lifestyle perfectly.

The balanced challenge has been designed to help make fitness fun, effective and a LONG-TERM habit that is easy to continue for life.

Yes, you have access to one of the most intuitive, customised and easy to follow nutrition programs ever created all as part of your membership

The incredible 'Baseline Active Customised Nutrition Program' has been designed to help create the perfect customised nutrition plan for you.

Choose between standard, vegetarian, pescatarian, vegan, FODMAP, paleo, keto options and more.

You can exclude specific foods you don’t like, filter for higher protein or lower carbs or whatever preference you can imagine.

IE You might want to follow a low carb diet but dislike coriander and avocado. With the click of a button you'll have a perfectly curated, clean, nutritious and natural nutrition plan based around your taste preferences.

Just like our fitness programs, the nutrition component of your Baseline Active app has been designed to help you find the perfect diet for you.

If your goal has to do with weight loss, energy gain or hormone balance then it is highly advised that you focus on your diet during the 28 days too, as this is equally as important. The balance app ensures both your nutrition and workouts can be easily maintained and enjoyed long term.

If your goal is to build lean muscle, I also recommend adding Happy Way protein powder to your diet.

With a huge range of flavours in whey and vegan varieties, there is something for everyone.

Ashy's favourites are the Passionfruit Protein Water in vegan, Triple Choc Fudge in whey and Choc Caramel in vegan.

You can use the code HAPPYASHY for 10% off sitewide.

Share details about your shipping policies, item returns, or customer service.

Step 1: Purchase a membership or challenge pass

Step 2: Download 'Baseline Active' App and login with your membership details.

Step 3: Choose the program of your choice and begin your 28 Day challenge with us.